Refunds & Returns
Return Information on All Sales (Pre-Orders & Standard Sales)
We order all of our inventory based on our order volumes, including pre-orders. Due to this reason and being a small business, we can only handle a set amount of returns & refunds at a time.
With every eligible return request (more on eligibility below), we offer 2 options.
1. Fast Track Refund
This is a refund via e-gift card that will be provided immediately if you're requesting a refund on pre-order items, or as soon as we receive your return items at our warehouse if it's a physical return.
2. Original Payment Method
Refund will be returned to your original form of payment - please note that this can take up to 3 weeks.
In order to start a refund or return process, please do so by notifying our team at firstname.lastname@example.org or by phone at +1 604 379 7534.
Return Information on Pre-Order Items
If you need to make a change to our pre-order or cancel it altogether, you can do so free of charge anytime prior to your order being processed and shipped out. Please do so by notifying our team at email@example.com or by phone at +1 604 379 7534.
Return Information on Defective Upon Arrival Items
We always strive to provide the highest quality product before it leaves our warehouse. While it is uncommon, some damages may occur during the shipping process.
If your item arrives damaged for whatever reason, we are happy to handle returns and exchanges free of charge. In order to be eligible for this type of a return, you need to request a review of your case within 3 days of arrival, otherwise your items will not be considered as defective upon arrival.
Return Information for Change of Mind
If you would like to return your items because you've changed your mind about the purchase, you are fully responsible for repackaging and shipping all items back to us. Returns in these scenarios will only be accepted within 30 days of receiving the products.
All items must be shipped back in their original condition with all parts and boxes. Failure to send items back in their original condition and packaging are subject to a $80 restocking fee.
Please note that at this time, the customer is responsible for both the cost of shipping back the product and the original shipping cost in these scenarios.
For additional questions around our warranty policy, don’t hesitate to reach out to us at firstname.lastname@example.org or by phone at +1 604 379 7534.